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Contact Us

We welcome comments, suggestions, requests and even complaints. Because we have limited staff, we will not always be able to respond to your messages, but please be assured that your comments are appreciated and valued.

Please note the following when directing inquiries to us:

We are unable to respond to general information questions. Also, we cannot answer questions about visas, passports, the online visa/passport applications, or other consular services, and we will not respond to queries about these topics.

Please direct visa questions to the American Embassy or Consulate in your country.

Technical problems with the online visa and passport applications must be reported to the U.S. Department of State Visa Services using this online form.

Report technical problems (bad links, broken images, failure of service) on this site by sending an e-mail to, with the subject line "USEmbassy Technical Issue."

Accessibility of our materials to all of our users is very important to us. If you use special adaptive equipment to access the Web and encounter problems when using this site, we want to know what the problem is; please identify the problem you encountered and tell us the address/URL of the page.